F.A.Q

1. I have completed my registration but I still cannot login.
Estudio Marca© sells to companies called "Private Shopping Clubs" or "Liveshopping. Content in www.estudiomarcas.com is aimed at buyers of these businesses so they can make their final retail sales. If you are a company and its name matches the clients Estudio Marcas, please send an email to info@estudiomarcas.com requesting username and password to access the content.

2. How to recover your password?
Please contact us by email info@estudiomarcas.com and we will provide a new password.

3. I want to use my courier and not FEDEX.
Simply apply at the time of sending orders to the sales department. When the order is ready, we will contact you to provide all the details of the order and to arrange collection.

4. From where can I get the order's tracking number?
The tracking number is available in your profile under "Invoices".

5. What are the delivery times?á
FEDEX delivery in 3-4 days when the shipment is international (outside Spain). We are not responsible for the delay time due Customs. Remember that products are ready in 48 hours once we receive the order. Upon receiving payment immediately proceed to the shipment of its products. In the case of using their own transport agency will provide you with all the data so they can come pick it up.

6. I have not received the receipt.
The invoice we sent by email. Also have available in the "Invoices".

7. Can I change or cancel an order?
No, orders can't be cancelled. In the case of modification can be performed within 48 hours after the order is shipped.

8. I want to change my billing address.
For orders billed to a different company VAT number is required to notify the administration department by email to Estudio Marcas: info@estudiomarcas.com

9. Are your products original?
All products sold on our site are 100% original, as they are purchased directly from the brands or official licensees.

10. Can view and purchase products in showrooms?
No, the purchase can only be done online. But whenever you want you can visit us to see our facilities (if you want to visit please make an appointment with your business)

11. Can I download and use the pictures of the purchased products?
The discharge of high quality pictures and all information to make sales on your website is allowed when Estudio Marcas allows private access via the download of such information. Downloaded information entitles you to use on your site for selling products and Estudio Marcas can't be transferred to third parties.

In the case of detecting a misuse of our images and information of our brands / products, Estudio Marcas reserves the right to issue the corresponding report to the relevant body.

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